Dubai - Contactopia - Call Center


Contactopia - Call Center

Contactopia - Call Center
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Contactopia - Call Center,Dubai - Image
P6-138, SAIF-Zone,
Phone No: 971.6.517.8888
Hours of Operation:: Mon to Sat 8:am to 9:pm
Payment Type: Master card , Credit Card
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Business Description
It is much easier to handle the calls with the CTI. Unlike traditional phone usage were managing the phone itself was quite a hassle with a CTI, the call center agents of a call center in Dubai just need to click buttons on their computer screens to control the customer calls and functions from answering, hanging up to transferring everything would be easy to manage. If you are thinking about the Call center integration is all about routing the phone calls to a suitable agent then think again as a call center in Dubai can do more than that. Other technologies such as voice conferencing, automatic number identification (ANI) and interactive voice response (IVR) can also be integrated as well. This gives call center agents a clearer picture regarding whom they are talking with so they can deliver more proper information.

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